Online Support Centre

Please use the online Web Portal for all your support queries: http://support.esteq.com

Web Portal support queries are automatically logged on our CRM system and gets assigned to a support engineer with automatic feedback to you on the progress.

ESTEQ provides unparalleled support to their clients with in-house industry technology specialists.

In your message, please supply the following information:

• What version of the software are you using?
• What is your basic hardware configuration (If relevant)? (e.g. Intel Pentium III 800 MHz, 128 MB RAM)
• What are the steps to reproduce the bug again? (Such as what was the system doing at the time of the problem...)
• Do any error messages appear? If yes, what exactly do they say?

If possible, please attach a screenshot of any error message to the e-mail.

If you do not have access to the Support Web portal, please request your login online or send your request for your username and password to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or ask any of your ESTEQ contacts to set it up.

If you do not get your login details within an hour, please contact the help desk at:

• 012 809 9500 - From within South Africa
• +27 12 809 9500 - International Callers

Quick Links:

• Where do I download MSC Software products from?: https://mscsoftware.subscribenet.com
• Downloadable Webinars from MSC: ftp://server.esteq.com/pub/MSC_Webinars (best viewed with a file browser, not an Internet browser)